NorthWestern Energy warning customers of scam calls and text messages

Customers of Northwestern Energy in South Dakota, Nebraska and Montana are reporting scam calls and text messages from imposters trying to steal money by threatening immediate service disconnection.

The scammers impersonate themselves as NorthWestern Energy representatives on the phone, use the company’s logo in text and other electronic messages and the company’s phone greeting.

The scammers demand a payment within an hour to avoid service shut off.

NorthWestern Energy said it never demands immediate payment or a specific payment type, such as a prepaid card or at kiosk machines that accept cash payments, such as bitcoin ATMs. Customers receive multiple disconnection notices before service is shut off and are offered several bill payment options.

NorthWestern Energy has reported this activity to the Federal Trade Commission.

For more information on how to avoid being the victim of a scam, or to report a scam, go to or call Montana customers can call 888-467-2669 and Nebraska and South Dakota customers can call 800-245-6977.


January 31, 2023