City of Madison launches new communication tool

The City of Madison has launched a new feature called Madison Connect, a new online form designed to make communication with city staff more efficient and convenient for users. 

Developed in response to resident feedback, Madison Connect aims to streamline how residents, business owners, and visitors submit service requests, report issues, and share insights with city officials.

Madison Connect provides residents with a convenient and efficient way to connect with the City. Whether it’s submitting service requests, reporting issues like streetlight outages or potholes, or sharing questions, feedback, or complaints, the city says the online form ensures direct communication with city staff. 

Savannah Olinger, Communications and Marketing Coordinator for the city, says Madison Connect is more than just a tool—it’s a commitment to listening, responding, and improving the way they serve the community.

Madison Connect can be accessed on the City of Madison App and the City’s website