Mandatory ten-digit dialing will start to take effect across the state beginning on Sunday, October 24th.
On and after this date, you must dial the area code plus the telephone number for all local calls. Local calls dialed with only seven digits may not be completed. Instead, a recording may inform you that your call cannot be completed as dialed.
This new required dialing pattern is the result of the Federal Communications Commission’s effort to establish 988 as a three-digit dialing code for the National Suicide Prevention and Mental Health Crisis Lifeline.
PUC Chairman Chris Nelson said the new 988 dialing code will be available nationwide by July 16th of 2022 and will provide a fast and easy to remember way to reach suicide prevention and mental health services, much like 911 is available for emergencies.
To prepare, the PUC recommends consumers take proactive steps prior to the upcoming deadline by updating contact lists to include ten-digit phone numbers, along with all of the technology someone uses on a daily basis.
More information on ten-digit dialing can be found on the PUC’s website.